Ferocia focusses on providing individually tailored support to employees and does not assume what employees need. This includes good salaries, unmetered paid leave, a trainer, shared meals, all the training resources employees need and the autonomy to set their work hours, days and – to a remarkable extent – priorities, as they determine, is necessary. When COVID hit, Ferocia sent care packages, ensured all staff had what they needed to work, and provided individualised assistance for family and mental health needs. As a result, Ferocia has a 78% staff retention rate over a full nine years since incorporation.