Paper + Spark introduced SparkFlex to improve efficiency and ensure staff can balance client and personal responsibilities through providing 100% flexibility regarding ways of working. SparkFlex allows workers to design their own working week around client commitments and also entails a weekly wellbeing check to keep leaders informed about the mental health of their team.

Since the program’s inception, P+S employee satisfaction has been at 9/10 and staff turnover has been under 5% per year.